Shipping Policy
Order summary
- Order deadline: 12:00 GMT
- Order handling: 1-2 business days
- Order dispatch: 4-6 business days
- Free shipping within UK
We offer free standard shipping in the United Kingdom!
I've placed my order. What's gonna happen next?
First, we'll send you a nice confirmation email with a summary of your order. This also means that our guys and gals are busy packing your stuff and getting it ready for despatch, which usually takes 1-2 business days.
Once your order has been dispatched, you'll receive another confirmation email, this time with something extra - your tracking code. You can expect your goodies to arrive in 4-6 business days depending on your location.
Delayed orders
Your order should arrive within 4-6 business days of placing the order. However, the UK is a big country and the weather can sometimes be a problem. So please be patient for at least 3 extra business days before contacting us - and then we'll try to find out where your package might be.
Cancelling an Order
Changed your mind? If you need to cancel your order, please contact Customer Service as soon as you have placed your order. They will confirm the cancellation and take care of the rest. You can cancel your order up until the time the goods are dispatched.
Damaged Order
If you have received an item that is damaged, please take photographs of the problem and contact us as soon as possible so that we can assist you in resolving the issue.
Different product in my Order
If you received different product, we are so sorry. Please take photos and let us know at sales@industrialitems.co.uk.
Please send:
- your order number
- the photos of the issue
- a short comment of what's wrong
Nobody likes to get the wrong stuff, so we'll make sure to help you ASAP.
Contact:
Industrial Items is brought to you by Marpa Ecom ltd, a company registered in United Kingdom.
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Company number: 13604686
DUNS number: 228262881
How to reach our customer service:
Telephone: +447441424585
Email: sales@industrialitems.co.uk
Business hours:
Monday-Friday: 10:00-19:00 GMT