Return & Refund Policy

Key info:

  • 14 day return window
  • Get refund within 7 days
  • No restocking fee
  • Customer pays for return shipping
  • We accept exchanges

Refund Policy

You can return your items within 14 days of receipt of the order however the items should be as they were received unused and in their original packaging where relevant.

To contact us you can use the following email address sales@industrialitems.co.uk. We will give the instructions how to return the goods.

Inform us which of the received items you are returning. Keep in mind that the items should be new.

Return the items to us by the chosen carrier within 14 days to get the refund or replacement.

As soon as we get your return, it will take not more than 7 business days to process it. Our returns team will be also sending you an email update.

Return Costs

Return shipping is payed by the customer.

Refunds

Once you have shipped your return and it has arrived back to us and been processed we will inform you if it has been accepted. If so, the refund amount should reflect within 7 days through the payment option you used to pay initially for the item.

Exchanges

No problem! All you need to do is contact our customer support and they will assist you how to proceed for the exchange.

Cancelling an Order

Changed your mind? In case of cancellation of an order please reach out to our customer support as soon as you have placed the order. They will acknowledge your cancellation and do the rest for you.

Damaged Package?

If you have taken delivery of an item that is damage, we kindly request that you take photos of the problem and contact us as soon as possible so that we can assist you in resolving the issue.

Contact:

Industrial Items is brought to you by Marketing Flow Limited, company registered in United Kingdom.

Company number: 11063057

Address:

Unit 6, Cariocca Business Park 2 Sawley Road, Miles Platting, Manchester, England, M40 8BB

How to reach our customer service:

Telephone: +447399073287

Email: sales@industrialitems.co.uk

Business hours:
Monday-Friday: 10:00-19:00